About Rise Physical Teraphy

Rise Physical Teraphy is a growing physical therapy practice with five locations across Arizona and a centralized scheduling operation. Founded by Tyler Green PT, DPT, the practice has experienced significant growth in referral volume, growth that demanded a smarter approach to patient access. Rather than simply adding headcount, Rise PT chose to innovate.

The Challenge

Growth should be exciting, but for Rise PT's scheduling team, increasing referral volume was creating a mounting problem: there simply weren't enough people to answer all the calls.

The challenges compounded quickly. During business hours, the team struggled to keep up with inbound call volume across five locations. After hours? There was no coverage at all. Nights, weekends, holidays, every call went to voicemail. And those voicemails represented patients who wanted to schedule, but couldn't.

Perhaps most frustrating was the online appointment request process. Patients would fill out a form on a Sunday night, eager to get started with care. But the team couldn't respond until Monday, sometimes not until Monday afternoon. By then, the moment of motivation had often passed.

"We were getting lots of voicemails. Nobody could answer the calls at night or on the weekends." — Tyler Green PT, DPT, Founder of Rise PT

The practice needed a way to be "open" even when they weren't, without hiring an entirely new shift of staff.

Why Solum Health

A consultant recommended Solum Health, prompting Tyler and his team to research several options. After initial conversations with multiple vendors, the decision came down to trust and flexibility.

"We kind of found a team that we feel like we could trust and work with," Tyler explains. But what sealed the deal was Solum's willingness to adapt to Rise PT's existing processes rather than forcing them into a rigid system.

The Solution

Implementation moved faster than expected. Solum's team built the AI system around Rise PT's existing workflows, their sales approach, scheduling rules, therapist specialties, and location-specific requirements across all five Arizona locations. Nothing was shoehorned; everything was customized.

"We had a sales system that we wanted to follow, almost like a script," Tyler explains. "We wanted to make sure whatever we worked with could build it based off what we currently do versus us having to fit into their system."

The process has remained collaborative. As new edge cases emerge, the situations you can't plan for, Solum has maintained a system for tracking updates and improvements. It's an ongoing partnership, not a one-time installation.

Most recently, Rise PT expanded from inbound-only to adding outbound AI calling. Now, when a patient submits an online appointment request, even at 11 PM on a Sunday, they receive an immediate callback from the AI agent. No more waiting until Monday afternoon.

The Results

The numbers tell a compelling story, but so do the patient interactions.

Efficiency gains are real. Calls with the AI agent cover the same ground as human calls, but in roughly half the time. The team has even used call recordings as training tools, showing staff what streamlined, high-quality scheduling conversations look like.

After-hours scheduling is now routine. What was once a black hole of voicemails is now a steady stream of booked appointments. Patients who call at 8 PM or fill out a form on Sunday night get immediate service.

Conversion rates have climbed. The outbound callback feature has been particularly impactful. Patients who submit online requests now receive an immediate response, and Rise PT is converting more of those inquiries into scheduled appointments, simply because they're getting there first.

Patient reception has been positive. Initial concerns about how patients would react to an AI agent proved largely unfounded. While some callers start skeptical, the recordings tell a different story.

"You can see a patient maybe call and initially they sound a little annoyed or upset that they're talking to an agent. But then that transitions into a great call, and they're saying 'thank you, have a great day' to Annie." — Tyler Green PT, DPT, Founder of Rise PT

And for patients who truly prefer a human? They simply ask, and the system transfers them directly to the right team member.