Your Patient Data Is Sacred.
We Treat It That Way.

Built for healthcare from day one. Security, compliance, and trust are woven into every layer of the Solum Health platform. We protect your data so you can focus on patient care.

HIPAA Compliant
SOC 2 Type II Certified
Pen Tested Verified
AES-256 Encrypted
Uptime 99.9%
RBAC Enforced

System Status

Real-time operational status for all Solum Health services and infrastructure.

All Systems Operational
Annie AI Assistant
Chat, Patient Intake, Automations
Operational
Insurance Verification
Eligibility, Benefits, Coverage
Operational
Prior Authorization
Submissions, Tracking, Approvals
Operational
CRM & Pipeline
Patient Management, Referrals
Operational
Waitlist & Scheduling
Gap Fill, Auto-scheduling
Operational
Insurance Monitoring
TPA/MCO Alerts, Status Updates
Operational
90-Day Uptime 99.98%
90 days ago Today

Full Transparency Into
Our Security Posture

Our Trust Center provides complete visibility into compliance certifications, sub-processor lists, and data handling practices.

Solum Health Trust Center

Review our SOC 2 report, HIPAA documentation, BAA templates, and penetration test summaries. Everything you need to evaluate our security posture, in one place.

SOC 2 Type II Report
HIPAA Documentation
BAA Templates
Sub-Processor List
Pen Test Summary
Data Processing Agreement
Visit Trust Center

Security Built Into Every Layer

From encryption protocols to access controls, every aspect of Solum Health is designed to meet the rigorous requirements of healthcare organizations.

Compliance

HIPAA Business Associate

Solum Health operates as a HIPAA Business Associate with a comprehensive compliance program. We implement administrative, physical, and technical safeguards designed to protect PHI across all systems. Regular risk assessments, workforce training, and policy reviews support ongoing compliance.

Administrative safeguards Physical safeguards Technical safeguards Annual risk assessments
Certification

SOC 2 Type II Certified

Our SOC 2 Type II report, issued by an independent auditor, validates that our security controls are not just designed properly but operate effectively over time. The audit covers security, availability, and confidentiality trust service criteria.

Independent audit Security controls verified Availability monitored Confidentiality assured
Testing

Regular Penetration Testing

Independent third-party penetration tests are conducted on a regular cadence across our infrastructure and application layer. Automated vulnerability scanning runs continuously, and findings are triaged and remediated according to severity-based SLAs.

Third-party pen tests Continuous vuln scanning Severity-based SLAs Remediation tracking
Encryption

AES-256 Encryption

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. PHI is encrypted with dedicated keys managed through a FIPS 140-2 compliant key management service. Encryption keys are rotated automatically on a regular schedule.

AES-256 at rest TLS 1.3 in transit FIPS 140-2 KMS Automatic key rotation
Access Control

Role-Based Access Control

Least-privilege principles govern all system access. Multi-factor authentication is required for every internal system. Access reviews are performed quarterly, and permissions are scoped to the minimum required for each role. All access events are logged.

Least-privilege access MFA enforced Quarterly reviews Full audit trail
Availability

99.9% Uptime SLA

Multi-region infrastructure with automated failover ensures your workflows never stop. Daily encrypted backups with point-in-time recovery. Disaster recovery plans are tested annually, and our architecture is designed for zero-downtime deployments.

Multi-region infra Automated failover Daily encrypted backups DR tested annually
Monitoring

Comprehensive Audit Logging

Every data access event and system change is captured in immutable audit logs. Logs are retained for compliance, monitored with automated anomaly detection, and available for review. Suspicious activity triggers real-time alerts to our security team.

Immutable logs Anomaly detection Real-time alerts Compliance retention
Agreements

BAA with All Partners

Business Associate Agreements are executed with every vendor and sub-processor that handles PHI. We maintain a transparent, up-to-date sub-processor list in our Trust Center so you always know who has access to your data.

All vendors covered Sub-processor list DPA available Transparent practices

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