About the Provider
A specialty rehab practice based in California, provides expert care to patients recovering from surgeries and injuries.
The Challenge
The clinic faced a sharp rise in call volume and constant administrative strain due to manual scheduling workflows. With high turnover at the front desk and growing demand, delays became common and overhead costs increased. Their intake process lacked the speed and reliability needed to support efficient care delivery.
"Too many calls, not enough hands. We needed a smarter, faster way to manage demand.", Clinic Director
The Solution
Solum Health deployed an end-to-end automation solution designed for therapy clinics, automating call handling, intake, and scheduling without requiring changes to the clinic's existing platforms.
- AI Voice Agent fielded all inbound calls across appointment types, replacing the workload of 2-3 full-time front desk staff.
- Smart Routing automatically categorizes calls for new appointments, follow-ups, reschedules, and inquiries, reducing human error and bottlenecks.
- Scheduling Automation booked 500% more sessions than before, cutting average call coordination time from 8-10 minutes to just ~3 minutes.
The Solum Health Solution: Calls + Scheduling
Solum Health was brought in to automate two critical functions: managing inbound calls and scheduling patient sessions. The result was a dramatic shift in efficiency and access, without disrupting existing workflows.
